Personal tools
You are here: Home → Information Services Division (ISD) → Information Technology Infrastructure Library (ITIL)
 

Information Technology Infrastructure Library (ITIL)

SERIVCE SUPPORT

  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Release Management

    • SERVICE DELIVERY

  • Service Level Management
  • IT Continuity Management
  • Financial Management
  • Capacity Management
  • Availability Management
    		•

    Information Technology Infrastructure Library (ITIL)

    In today’s rapidly changing business environment, IT organizations such as ours continually struggle to ensure that services meet customer requirements.  Having well-defined and well-documented service management processes with measurable performance indicators for benchmarking can help ensure efficient use of resources and help ISD focus on business-critical services.

    Over the last few years, ITIL, which has been around for more than a decade and comes with little risk, has rapidly become the framework of choice around the globe to help improve service delivery and support. ITIL has met or exceeded user’s expectations, helping them improve service levels and the cost of delivering IT services among many other benefits.

    Based on the number of opportunities that surround ISD daily, ISD is embracing the ITIL model.  The ITIL model is to be implemented over the next five years to meet the requirements of our customers.

    PATEL,A.jpg 

    Atul B. Patel
    Department of Administration
    Information Services Division
    Support Service Manager / ITIL Project Lead
    1510 W. Adams Street
    Phoenix, Arizona 85007
    602-542-8144
    E-Mail: atul.patel@azdoa.gov

                                     ISD - ITIL Project Presentation                 ITIL Awareness Training Presentation

                                    

    Document Actions